Help and contact
How can we help?
Common questions
How do I contact a seller?
Log in, open the listing and tap Contact Seller to see their WhatsApp number or email. You then arrange everything directly with the seller; PetScout isn't part of the sale and doesn't handle payments.
Is PetScout free to use?
Yes. Posting listings and wanted ads is free, and we don't take a cut of any sale.
Why do I need an account to see contact details?
It protects sellers from spam and from bots collecting phone numbers and emails. Signing up is free and takes a minute.
How do I stay safe when buying?
See the animal before you pay, ask for photos or a video call if you can't visit, and meet somewhere you're comfortable. Be wary of sellers who push for payment up front or prices that seem too good to be true.
How do I get a verified badge?
Verified badges are for sellers we've checked, such as registered breeders and shops. We're still setting up verification; if you'd like to be one of the first, send us a message below and choose Selling.
Can I edit a listing after posting?
From My profile you can change a listing's price and quantity, mark it as sold, or move it to drafts to hide it. To change the title, description or photos, move the old listing to drafts and post a new one.
How many photos can I add to a listing?
Up to three. They're resized automatically.
Why was my listing removed?
Listings that break our Terms are removed, usually after other users report them, for example for banned species, contact details in the description, or misleading information. If you think it was a mistake, send us a message with the listing's title.
How long do wanted ads stay up?
30 days. After that they come off the board automatically, and you're welcome to post a new one.
I forgot my password. What do I do?
Tap Forgot password? on the log in page and we'll email you a link to choose a new one. The link works once, for 1 hour.
How do I delete my account?
Go to My profile, open Account settings and use Delete account at the bottom. It removes your profile, listings and wanted ads permanently.
Send us a message
We reply within 1 to 2 working days.
Other ways to reach us
- To report a listing, use "Report this listing" on its page
- Animal in danger right now? Contact your local SPCA as well
- Locked out? Reset your password